Terms & Conditions | Booking & Financial

1. Bookings and Payments

INTRODUCTION

After seeing our tours and services, you would like to know the booking and payment conditions. You are on the right page.
Feel free to contact us if you have any other questions that are not addressed here.

RESERVATION PROCEDURE AND PAYMENT

Once interested by our tours, you first send a message via Contact Us. After reviewing your request, we will send you information and a form via email. When this form has been duly completed and received in our electronic inbox, we will send you a personalized quote.
The reservation of your tour is effective when you accept this estimate and attach your signature to it (we can review certain details of the estimate later, if needed).
After signing the quote, you pay us the first agreed deposit, the amount of which generally represents 10% of the total to be paid. Ideally, this amount must be paid at least 30 days before the tour. This received, we undertake to do everything possible for your turn.
You are responsible for booking your plane ticket, managing the administrative formalities for traveling abroad, and so on. We are responsible for managing the logistics necessary for the motorcycle trip you have booked.
At least 15 days prior to the start of the tour, you must pay a second deposit to start the logistics of your tour (typically 70%).
On the day before during the meeting, the balance of the tour must be paid (generally around 20% remaining to be paid in cash to avoid any transaction errors and/or payment delays)
Our team will take care of you throughout the tour, and you'll be able to escape on the roads of Cambodia.

FINANCIAL OPERATIONS DETAILS

We operate our financial transactions with ABA Bank Phnom Penh. Transactions must be made via SWIFT, which generates fees. We can cover part of the costs under certain conditions:
For a group of 4 people and a tour of 5 days or more, you receive our special offer during our exchanges.
For a single person, all costs related to the SWIFT transfer are usually your responsibility. However, in the context of certain tailor-made organized tours, these costs may be deducted from your.
In Cambodia, we mainly use the local currency: the Riel (KHR). Dollars (USD) can also be used. Euros (EUR) can be changed at exchange offices (for large bills only). We must draw your attention to USD and EUR banknotes which must be in excellent condition. A small tear or a stroke of the pen and it is refused by the merchants. Don't worry, we give you tips for buying in Riels during your trip!

Here is some information about our bank, however we cannot detail the account numbers and IBAN here.

BANK NAME: ABA BANK PHNOM PENH, CAMBODIA | SWIFT: ABAAKHPP
SWIFT INTERMEDIARY BANK: JPMORGAN CHASE BANK, N.A (National Association) NEW YORK, USA | SWIFT: CHASUS33

2. Cancellation/refund at the request of the customer

The reservation of a tour is effective when:

The tour that is chosen has been specified
The date for the tour has been determined
Your agreement has been signed and sent to us via email
A 10% advance is paid.

The tour payment is divided into 3 installments as follows:

1st deposit: The first deposit (of 10%) can be fully refunded (excluding bank charges or any other transfer costs) for cancellations made more than 30 days before the start of the tour. The first deposit is non-refundable if the reservation is cancelled less than 30 days before the start date of the tour.
2nd deposit: A second deposit of 70% of the tour amount must be paid 14 days before the start date of the tour.
If the customer does not agree to pay this second deposit at least 14 days before the start date of the tour, the reservation is automatically canceled and the first deposit can no longer be refunded. 50% of the total payout is refunded if you cancel 15 to 8 days in advance.
3rd and last payment: On the day before during the meeting, the remaining balance, which is 20% of the total tour payment, must be paid.
Once the tour has been completed in accordance with the contract made with the customer, no refund can be claimed.

In case of withdrawal from you reported in time or in case of force majeure.

Cancellation related to the client's hospitalization, the death of his spouse, or any other case of force majeure, allows the client to be reimbursed under the following conditions: the client must inform Royal ADV Cambodia of his decision by email.
According to the cancellation date, the customer will have to pay the following cancellation fees or will be refunded (the date of the email being the authentic proof):

More than 30 days before the tour: You will be reimbursed 100% of all sums paid (excluding transaction fees).
From 30 to 15 days before the tour: You will be reimbursed for all sums except for the first deposit of 10% and transaction fees.
From 14 to 8 days before the tour, 50% of the total amount paid will be refunded to you.
Less than 7 days before departure: 100% of the sums paid can no longer be refunded. We are committed to our partners and pay in advance and these sums committed less than a week before the tour are in no way refundable.

3. Cancellation or modification by Royal ADV Cambodia

Royal ADV Cambodia reserves the right to cancel the tour due to unforeseeable events 30 days before the tour.
If possible, the participant will be given a different departure date. If the applicant does not accept the proposal, the payments will be refunded in full.

Royal ADV Cambodia reserves the right to cancel the trip if only one person is scheduled 15 days before the tour. Another tour (with other people already registered) will be offered if possible, or the tour will be fully refunded to the client.

The organizer reserves the right to modify the circuit or certain aspects of the tour if this is imposed by other service providers such as hotels or unforeseeable events such as weather conditions or road conditions.

4. Limit of Liability

Royal ADV Cambodia cannot be held accountable for:

Changes made to the tour for reasons of safety, weather or logistics modified by a partner or service provider. We ensure that the organization's changes do not affect our tours and we pledge to adapt to them to provide the best service for the customer.
Activities and services provided by individuals who are not employed by Royal ADV Cambodia.
Activities that are interrupted or cancelled due to war or revolt, climatic disasters, epidemics, or other cases of force majeure.
The loss or theft of equipment belonging to tour participants, as well as bodily injury or material damage caused during the trip.
Road accidents related to climate, road conditions, fauna and flora.
Traffic violations.

5. Essential administrative documents

The participant is required to carry the following documents at all times during the tour:

A valid driver's license. An International license accompanying it.
Valid Passport and visa for Cambodia.
Insurance certificate that covers medical repatriation and all health-related costs covered during a motorcycle tour abroad.